Refund and Return Policy
Return authorization from Voodoo Controllers must be obtained prior to mailing in any merchandise for repair or return. Please contact us via phone, email, or chat to receive a return authorization. All merchandise received not having a return authorization number will be refused. This applies to all policies.
Warranty: We stand by the integrity of our products by backing them with a 90 day limited warranty. If for any reason your controller stops functioning or becomes defective within 90 days of your order date, please contact us to verify that your purchase is still covered under warranty and to receive return authorization. The internal electronics related to the mods/ LEDs are the ONLY components of the controller covered by the warranty. Damage resulting from improper handling, lack of care, accidents, negligence, normal wear and tear, and other cosmetic damages are NOT covered. If the controller proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the SOLE discretion of Voodoo Controllers. Warranty is VOID if seal on back of controller has been broken.
Repair: So long as your controller meets the above warranty criteria, Voodoo Controllers offers free repairs on all of our products. If your controller becomes defective outside of your warranty period, or does not meet the above criteria, we charge a mere $35 fee for repairs of all natures. Customer is responsible for shipping the unit to us; we cover return shipping. Once we receive the controller, we will have it repaired and shipped back to you within 24 hours. If it is something that is beyond repair, will will contact you and work with you to find a solution to ensure your satisfaction.
Refund & Return: Since all of our controllers are custom-made-to-order, we do not accept cancellations or issue refunds. Repair or exchange only. ALL SALES ARE FINAL. If for whatever reason you are unsatisfied with your purchase, we will do everything within our power to ensure you get everything you need out of your controller and that all questions, concerns, and disputes are resolved in a timely and professional manner.